Refund policy

Refund & Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at aminovatraders@gmail.com. If your return is accepted, we will provide you with instructions on how and where to send your package, including the appropriate return address.

Please do not send products back to the address shown on our website unless we specifically instruct you to do so. The appropriate return address will be provided after your return request has been reviewed and accepted.

For returns of non-defective items, customers are responsible for return shipping costs. We do not charge a restocking fee.

Items returned without first requesting and receiving return instructions will not be accepted.

You can always contact us with any return questions at aminovatraders@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and provide an appropriate resolution.

If the return is required because the item is defective, damaged, or incorrect, please contact us before returning the item so we can provide the appropriate return instructions.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods where returns cannot be accepted for hygiene or safety reasons.

We also do not accept returns of hazardous materials, flammable liquids, or gases.

Please contact us at aminovatraders@gmail.com if you have questions about whether a specific item is eligible for return.

Exchanges

We do not offer direct exchanges. The fastest way to get the item you want is to return the item you have in accordance with this policy. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Please remember that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at aminovatraders@gmail.com.